Frequently Asked Questions
On the registration page there are four empty fields, three of which are required. If you do not provide a valid email address, you will not be able to receive a personal account, because it should receive a confirmation email.
Fill in the 3 required fields, including “Password” and “Confirm password” (re-entering the password eliminates human error). Next, you need to check the box next to ” I have read and agree with the currency Terms of service”, and only then you can click “Register”.
Then you will meet the code. As you can see, the security system of Novo.exchange asks you to move the puzzle to the right place with the slider at the bottom (left-click and hold the slider itself).
In a moment, a message will appear in the browser that an email with instructions on how to activate your Binance account is waiting for you at the specified e-mail address.
All you need to do is open the mailbox, click on the letter from the Novo exchange, and then click the green button “Click here to Verify your account”, or copy the link and than paste on your browser.
Then you will see a message that your Financial account is activated and ready to go. This means that you can log in and start trading in cryptocurrency.
Open the official Novo website, click on the "Login" button in the upper right corner and enter your newly registered data (email address and password) Before click "Login" at the bottom, you need click "Click to verivy" to make sure that you are not a robot: hold the slider below the image with the left mouse button, drag the puzzle to the specified location. If you do it true and accurately, you will successfully pass the authorization, and if not, you will have to repeat the procedure and don't forget to click "Login" at the bottom.
Please visit the novo website and Log In to your account. After you login, please go to "Setting Profile" on left menu, then fill in and complete your profile data according to your identity card then click "Update Profile" at the bottom.
Please visit the novo website and Log In to your account. After you login, please go to "Setting Profile" on left menu and click "Security" on top menu. Before you click "Enable" on menu Two Factor Authentication, You must follow the step by step below :
Step 1. Download application and install the Google Authenticator in App Store (for iOS) or Google Play (for Android) on your smartphone.
Step 2. After installation on you Smartphone, open application and click start then you will see there are two choices, please choose one and do a scan or enter the 16 digit code provided on the novo website.
Step 3. Make sure to save the 16-digit key from novo website, which can be used to re-bind your account in case you no longer have access to your previous Google Authenticator.
Step 4. Enter the 6 digit code generated by your smartphone application on the novo website then click "Enable".
If successful then every time you log in to your account you will always be asked for a 6 digit code generated in the Google Authenticator application from your smartphone.
1. To start deposit, please visit website Novo and Log In to your account.
2. After you have logged in to your account, please click "Wallet Balance" or "Deposit" on the left menu of the page.
3. A. In the "Wallet Balance" menu you can click the deposit on the far right of the cryptocurrency you want to deposit.
B. In the "Deposit" menu You can change the cryptocurrency you want for your deposit option above.
4. Click on "Copy Address", and paste it to the corresponding platform’s address section, where you intend to withdraw your funds from. Alternatively you can scan QR code and use the corresponding platform’s mobile app to scan the QR code to complete your deposit to Novo.
5. Done, your deposit will take a few moments depending on the cryptocurrency block network you send.
1. To start Withdraw, please visit website Novo and Log In to your account.
2. After you have logged in to your account, please click "Wallet Balance" or "Withdraw" on the left menu of the page.
3. A. In the "Wallet Balance" menu you can click the Withdraw on the far right of the cryptocurrency you want to deposit.
B. In the "Withdraw" menu You can change the cryptocurrency you want for your Withdraw option above.
4. On the withdrawal page there are two blank fields, all of which must be filled in. fill in the nominal value that you withdraw and fill in the recipient's address then click "Withdraw Now"
5. Done, your withdraw will take a few moments depending on the cryptocurrency block network you send.
Before you do a withdrawal you must be required to verify identity until your submission is approved by the admin.
Please visit the novo website and Log In to your account. After you login, please go to "Setting Profile" on left menu and click "KYC Verification" on top menu.
On the KYC verification page you must upload 3 valid documents,
1. Front Image Proof.
2. Back Image Proof.
3. Selfie picture holding the ID.
You may upload International Passport Documents, Government Provided ID (With Name & Address) or Driving License,
To avoid delays when verifying your account, you must make a deposit of 0.01BTC and make sure that your submitted documents is true and appropriate.